Frequently Asked Questions

To book an Umrah package, you will typically need a valid passport with at least 6 months of validity, recent passport-sized photographs with a white background, and a copy of your national identity card. Depending on your nationality and the current regulations, other documents like a marriage certificate or vaccination records may also be required. Our team will provide you with a detailed checklist upon inquiry.

Yes, absolutely. Your financial security is our top priority. All flight-inclusive Hajj and Umrah packages sold by Sky Pearl Travels are ATOL protected. This means that in the unlikely event of our company ceasing to trade, your money is safe and you won't be left stranded abroad.

Yes, we specialize in creating tailor-made packages. While our pre-designed packages offer great value, we understand that every pilgrim's needs are unique. You can contact our team to customize your length of stay, choice of hotels, flight preferences, and other arrangements to create a personalized journey.

Typically, our packages include return air tickets, visa processing, accommodation in Makkah and Madinah, and ground transportation as specified in the package details. Specific inclusions can vary, so please check the "Package Includes" section of your chosen package for a detailed list. Any items not listed are generally not included.

We recommend booking as early as possible, especially if you plan to travel during peak seasons like Ramadan or school holidays. Booking in advance (typically 3-4 months) ensures better flight availability and hotel choices at more competitive prices. However, we also cater to last-minute bookings depending on visa processing times and availability.